Forfaits vacances – Santillana del Mar

Emplacement idéal. Appart peu éclairé (juste unepetite fenêtre) Pas de clim, ca peut devenir une étuve si forte chaleur. Pas de message pour les codes avant notre arrivée alors que ns avions réalisé l enregistrement.

halte sur le parcours des vacances, accueil agréable, chambre correcte, repas correct, un bus est arrivé en début de soirée et a fait du bruit jusqu'à plus de minuit ... pas de repos, et personne de l'hôtel pour intervenir, dommage

Unfortunately, I cannot recommend this property. I have traveled to more than 80 countries over the past 20 years, and this is the first negative review I have ever felt compelled to leave. The property looks nice in the photos, but the location is very isolated. The nearest store is about 15 minutes away and most restaurants and amenities are 25–30 minutes away. A car is absolutely necessary. There is also no air conditioning, and my first night was extremely uncomfortable. I could barely sleep and had to request a fan, which fortunately was provided. The worst experience happened on my final night. A large group arrived around 4:00 a.m. and was extremely loud, waking me up and making it difficult to get back to sleep. Exhausted, I accidentally overslept about 15 minutes past 10am. I sent a message requesting a slightly late checkout but received no response. At 11:00 a.m., a woman attempted to enter my room while I was getting dressed. Shortly afterward, I was spoken to very rudely and told to get out because she needed to clean and that it was “not her problem.” I understand checkout was at 11:00 and accept responsibility for being slightly late, but there is a respectful way to treat a guest. I stayed four days and paid approximately €1,400. For that price, I expected much better hospitality. After 20 years of traveling, this is my first bad review. I DO NOT recommend this property.

Execelente Propieda y muy amable los dueños. No tiene A/C pero no hace falta, temperatura del area es comoda. Recomendada

L’hôtel est idéalement situé à côté d’un parking ce qui est très pratique. J’ai été agréablement surpris par les petites attentions de l’hôtel (spécialités locales, idées de lieux où se rendre pour assister à l’éclipse, échantillons de produits Clarins …). Une très bonne expérience.